This Privacy Policy explains how Floral Artistry handles personal data in connection with its website, consultations, and floral services for weddings and events in Malaysia. It applies to visitors, customers, and business contacts who interact with the site or with our team.
We may process identification details, contact details, event information, design preferences, service history, payment-related records, and communications sent through the website or during consultations. Where relevant, we also process technical data such as device and browser information, log data, and basic usage records needed to operate the site and manage requests.
We collect personal data directly from you when you submit an inquiry, request a consultation, confirm a project, or communicate with us about wedding bouquets or event decoration. We also receive data from your browser or device when you visit the website, and from service providers involved in hosting, payment processing, or site administration.
We may use essential cookies to support site security and core functions, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose and the settings of your browser.
You can manage cookies through your browser settings and, where available, through any on-site preference tools. Blocking or deleting cookies may affect form submission, session continuity, or other functions used to support consultations and website operation.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, and object to or limit certain processing where permitted. You may also withdraw consent where processing relies on consent, without affecting prior lawful processing.
To exercise a privacy right, send a clear request describing the data or processing concern. We may ask for information needed to verify identity and assess the request. If a request cannot be fully granted, we will explain the reason where appropriate.
We retain personal data for the period needed to handle enquiries, prepare quotations, manage bookings, complete event work, maintain business records, and meet legal, accounting, or dispute-related obligations. When data is no longer required, we delete it or anonymise it where practical.
We may update this Privacy Policy from time to time. The revised version will apply once posted on the website, and the date of the latest update should be read together with the current text. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it.
We use personal data to respond to enquiries, arrange consultations, prepare quotes, confirm deposits and event dates, coordinate design details, manage preparation and delivery, process payments, maintain business records, operate and secure the website, and comply with legal obligations. We may also use limited technical data to diagnose problems, prevent misuse, and improve the reliability of the site.
We may share personal data with service providers that assist with website hosting, communications, payment processing, record keeping, and related administrative support. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, property, customers, or operations. We may also share information where necessary to establish, exercise, or defend legal claims.
